Política de privacidad

Privacy Policy

Last updated: August 11, 2026

Caffy operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”). Caffy uses Shopify to provide and operate the Services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact information, such as your name, email address, billing address, shipping address, and telephone number where provided or required for order fulfillment.
Order and transaction information, including products purchased, order details, returns, refunds, and transaction history.
Payment information, including payment method and transaction details. Payment card information is generally processed directly by our payment providers and may not be stored by us.
Communications, including information you provide when contacting customer support.
Account information, where you choose to create an account.
Device and technical information, such as IP address, browser type, device information, operating system, and network information.
Usage information, including how you interact with and navigate our website.
Marketing preferences, including whether you have opted in or out of promotional communications.

We only collect or process personal information where permitted or required by applicable law.

How We Collect Personal Information

We may collect personal information:

Directly from you, such as when you place an order, contact us, create an account, subscribe to marketing communications, or otherwise provide information.
Automatically, through cookies and similar technologies when you browse or interact with our website.
From Shopify and other service providers that process information on our behalf.
From payment, shipping, advertising, analytics, and other business partners where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Managing Our Services

We use personal information to:

Process and fulfill orders.
Process payments.
Arrange delivery and shipping.
Manage returns, refunds, and other transactions.
Provide customer support.
Communicate with you regarding your orders and account.
Maintain and improve our website and Services.
Remember preferences and provide a more relevant shopping experience.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use personal information to:

Send promotional communications.
Show advertisements for our products.
Measure and improve advertising campaigns.
Understand how visitors interact with our website.
Provide personalized or targeted advertising where permitted.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to:

Detect and prevent fraud.
Protect our customers and Services.
Verify transactions.
Investigate suspicious, fraudulent, illegal, or abusive activity.
Maintain the security of our website and systems.

Legal and Regulatory Compliance

We may process personal information where necessary to:

Comply with applicable laws and regulations.
Respond to lawful requests from authorities.
Resolve disputes.
Enforce our terms, policies, and agreements.
Protect our legal rights and the rights of our customers or other persons.

How We Share Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide the Services.

These may include:

Shopify, which provides our ecommerce platform and related services.
Payment providers, such as payment processors used to complete transactions.
Shipping and fulfillment providers, to deliver orders and process returns.
Technology and service providers, including hosting, analytics, security, customer support, and cloud service providers.
Advertising and marketing providers, where permitted by applicable law.
Professional advisers, where reasonably necessary.
Government authorities or law enforcement, where required or permitted by law.
Other parties where you have requested or authorized the disclosure.

We do not sell personal information as a general business practice.

Where applicable law provides you with the right to opt out of certain forms of data sharing, you may exercise that right through the mechanisms made available on our website.

Shopify

Our store is powered by Shopify. Shopify may collect and process personal information relating to your use of our store and Services.

Information submitted through our website may be transmitted to Shopify and to third-party providers involved in operating the Services.

Shopify may also process information for its own purposes in accordance with its privacy practices.

You can review Shopify’s privacy information through Shopify’s official privacy resources.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

Keep the website functioning correctly.
Remember preferences.
Understand website traffic and usage.
Measure advertising performance.
Improve the shopping experience.
Support relevant advertising where permitted.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may manage certain cookie preferences through your browser or through any cookie-management tools made available on our website.

Third-Party Websites

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review the privacy policies of those websites before providing them with personal information.

Children's Privacy

Our Services are not directed toward children who are below the applicable age of digital consent in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us unlawfully, you may contact us at contactcaffy@gmail.com.

Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services.
Complete transactions.
Maintain business and transaction records.
Comply with legal and regulatory obligations.
Resolve disputes.
Prevent fraud.
Enforce agreements and policies.

The specific retention period depends on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live and subject to applicable legal conditions and exceptions, you may have rights regarding your personal information, including:

The right to access your personal information.
The right to request correction of inaccurate information.
The right to request deletion of certain information.
The right to restrict or object to certain processing.
The right to data portability in applicable circumstances.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain marketing or targeted advertising activities.

To exercise an applicable privacy right, contact us at:

contactcaffy@gmail.com

We may need to verify your identity before processing certain requests.

We will respond within the time period required by applicable law.

European Economic Area

If you are located in the European Economic Area, you may have additional rights under applicable data protection laws, including rights to access, correction, deletion, restriction, objection, and portability in applicable circumstances.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

You may also have the right to lodge a complaint with your local data protection supervisory authority.

International Data Transfers

Your personal information may be processed, stored, or transferred outside the country in which you live, including to countries outside the European Economic Area.

Where required by applicable law, appropriate safeguards will be used for international transfers, such as approved contractual safeguards or transfers to countries recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date shown at the beginning of this policy.

Contact

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding the handling of your personal information, contact us at: